To fix this you’ll need to log in to your router and change a few settings. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 116. Mobile Your Account. 40 and choose up to . i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. Re: High Latency for over 12-18 months. 254. Make sure your connection to your router is at least as fast as your Internet connection itself. The fact the blue area is still narrow suggests the packet loss is not due to the user downloading on the connection, but some issue in a core network. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. and tells you of more local issues down to street cab/ postcode level. Bad Latency Issues (With BQMs) on 09-07-2022 16:44. 168. 1 or 1. For all issues we recommend a reboot. 8 results in RTTs of >500ms and ~10-30% packet loss. Turn the router off and wait 10 seconds before switching it back on again. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). Cable Modem StatusItem Status Comments. net and and a 45-51ms delay at host-62-254-42. Hi all, Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. i have typical devices connected. Booking an engineer is easy with Virgin Media. Regardless of which router you use, there should be a power button on the rear. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. Launch your browser, type 192. Refresh data. Kind regards, Ilyas. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Hub 3. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. Latency is effected by anything but bandwidth. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. To fix, or at least mitigate the problem, we have to change the Unbound DNS server configuration to switch from ‘resolver’ to ‘forwarder’ mode: First make sure that your system wide DNS servers are not defined to be on the Virgin Media network. The connection is terrible, I sound like a robot, the call drops etc. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. Random high latency/packet loss. Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a couple of iot's in 2. Simply test your broadband service, and if we find an issue we can help with a fix online. e. Black Friday sale ends on 27th November. Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Constant packet loss and high average latency in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 2 weeks ago; Jitter and packet loss every day for the last few months in Networking and WiFi 3 weeks ago This didn't resolve the latency issues unfortunately. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. Options. The wider internet can also suffer traffic problems which can increase latency. so at least rules out that my 3rd party router was the problem as it had issue with firmware and the QoS wasn't functioning properly. 1. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. For the past few days I've been having issues with packet drops and high latency spikes. Hub 5 Packet loss and latency - Page 4 - Virgin Media Community - 4889960. Every time I work from home using remote desktop connection it keeps disconnecting me but nowadays the latency is so annoying, I got Google mesh as I have been told if I use different router that will solve the problem but it is still ongoing issue (latency and. Starting from £185 pm. . thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. Click on the “Upstream” tab, copy the text and paste into your reply. e. It appears to be a due to a routing choice which appears to go via US servers. It has been more or less 'stable' since early October, after weeks of complaining and having random outages and getting. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and. High Ping and latency issues Hub5 in Gaming Support a week ago; High ping spikes in Gaming Support 3 weeks ago; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. Cable Modem StatusItem Status CommentsRe: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. Issues with latency . in. Black Friday sale ends on 27th November. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. As a result, Virgin Media often post slow latency, or ping, rates in independent research compared to BT's fibre to the home network. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Their flagship fibre broadband service is known as Gig1 broadband and gives you an average download speed of 1,130Mbps. Use a cable connection. Over the last 3 weeks I have expe. 9 458395984 3. 0. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. Re: High Latency for over 12-18 months. Please let me know how you get on and if any of these steps have helped. Best Ultrafast Broadband. . See chart below (ignore the beginning before I changed my firewall settings): Have tried the usual resets etc. I'm relatively new customer to VM, having only had my broadband installed on 7 November. And my uploads are perfect. High Latency and random packet loss. within Virgin's). hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. Hi @buchosmambo 👋. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. 174. Rated 4. Low latency broadband for gamers offers a smoother, more responsive gameplay experience. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. 3. I am on M350 package, I use a wired connection, but gaming with these issues is practically impossible. I wa. No improvements, still lagging and getting packet loss constantly. e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2. Unfortunately it seems that the help desk for major ISP’s just want to get you off the phone, and. If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. No issues. Sometimes bandwidth gets confused with. 50p/m for 132Mbps speeds, £32. Sign in . The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThere appears to be widespread issues with access to email for Virgin Media customers. The stats are all within the parameters VM set for the Hub3 connection - so it must be something else causing the issue. Broadband speed not as per contract in Speed Sunday; Extremely high ping spikes on new M250 264Mbps VM router, 'no issues detected'. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. I'm very sorry to hear about the issue with your broadband service. But the connection I am getting to the work server is terrible, stuttering and has a lot of lag. . Browse Virgin Media Virgin Media Community. CB22. 0 Downstream channels. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Entertain me; Broadband Deals. Never had 1 issue on sky Broadband even with the lower speeds, virgin is an absolute joke. Contract includes £15/month for 6-months, then £30/month thereafter. I am assuming that other users can get a more stable M100 latency plot and that mine is not typical. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. Are you able to monitor this and let us know how things are looking going forward. In the WiFi Properties dialog, go to the Networking tab, select Internet Protocol Version 4 (TCP/IP4), and click on Properties. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Packet loss/Latency issues. In the past month, ping latency to 1. Looking at your broadband quality. Latency is the amount of time used by data to reach its destination and come back. High Latency after a few hours. 3. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. At the very start of lockdown I was with Virgin and had latency issues due to over utilisation in my area, when I informed Virgin Media of this issue I was given a fix date of sometime that same month. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Follow these steps: 1. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). openreach) and virgin put in their own. particularly with speed and latency. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. Channel Frequency (Hz) Power (dBmV) SNR (dB). on 15-06-2023 17:04. As a quick recap. We would like to show you a description here but the site won’t allow us. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. Virgin Media Community; Broadband; Gaming Support; High latency; Options. I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. The wired speed tests that virgin technicians do themselves m. Key Features. 1 , Virgin Media , Wireless. Offer: No setup fee (was £35) + O2 mobile SIM with 10GB data, unlimited minutes and texts. The speed tests are all good, tested with multiple tools and speed is as expected 350/35. It’s only Citrix that is freezing and my work are detecting the high latency on Citrix despite the computer that. 1 (192. Hey @J4cko,. Cable broadband services such as Virgin Media typically had a higher average latency, of around 15ms, while TalkTalk, Plusnet, and EE’s 36Mbps packages had a ping rate of around 10. Test the service to a Router mode Hub (3/4/5) + your device with the link below. Speed and latency problems for Virgin Media users to some destinations | thinkbroadband The UK's largest independent broadband news and information site Log in Sign up now!. not-set-yet. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. Here’s a selection of the cheapest fibre deals available for most. TV via Freeview and smart TV apps. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). 28. I have a Hub 3 hard wired to pc and new PS5. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. 168. 4 from 5 bands with different names and I left the same default unchanged. I've recently upgraded to a hub 4 which I thought would solve this issue but it has not, my Speed is dramatically slower on my PC than it is on all my other devices, I have ran a speed test on my PC and my phone when they are right next to each other. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. Last week it emerged that cable broadband ISP Virgin Media UK had begun deploying a new firmware update v9. 5. 100. vpn latency when working from home. 3. 5 weeks in Gaming Support an hour ago; Daily latency spikes in Networking and WiFi yesterday; Speed problems? in Speed yesterday; Latency Spikes & Packet Loss in Gaming Support Sunday; high ping and latency hub 3 in Networking and WiFi SaturdayRe: Virgin media latency problems, wont/cant fix [ re: RobertoS ] [ link to this post ] thanks for replies, the message on phone was from an engineer visit last week who after showing him the BQM started doing some higher tech support asking, the message was just a standard voice mail left on answer machine for the results he got. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Had an ongoing issue in our area for a while, high latency making working from home impossible. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Hi I am with VM for over a year now and I am getting constant disconnections on my 1Gb broadband - both wired and wireless. g. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi a week ago; Broadband, Wifi Pods and Bandwidth in Networking and WiFi 18-10-2023; Advice on network connectivity for home office in Networking and WiFi 13-08-2023hub 5 best wifi settings. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. To be clear if the issue was exclusively affecting thinkbroadband services such as the speed test and BQM. I have the Gig1 Fibre Broadband Package. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being around 12ms. Acquired Downstream Channel (Hz). Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. If needed you can book a technician, order a replacement WiFi Hub, or. There is a small amount of lag between broadband infrastructure providers making services available and appearing in the. 50p/m for 264Mbps speeds, £36. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. In any event, when I last spoke with Virgin, they advised this issue would be fixed on 28 December and I am still experiencing issues. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. 33 Comments. Broadband speed statistics found those with speeds in excess of 1GB typically. They weren't helpful and told me they would monitor my broadband over. I recently upgraded to M500 and since then these issues have become more prevalent. on 18-02-2022 13:33. Download and upload - 5057307. You’ll currently pay £45 per month for Gig1. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. Jitter is used to describe the amount of inconsistency in latency across the network, while latency measures the time it takes for data to reach its destination and ultimately make a round trip. Cambridge speed and latency issue. 9. 1 in the address bar, and hit Enter to log into the Hub 3 admin panel. The only fix I've found for this is to limit my upload speed. from the network to the Hub or occurs from the Hub over the WiFi links to your devices. 168. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. From beta to yesterday (6/10) i had no issues with latency. 12-month minimum term. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. Looking at your broadband quality monitor graph your broadband performance is excellent. The importance of measuring and reducing latency cannot be overstated, as maintaining a high-performance and reliable network is. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. . This results in it being unusable for latency sensitive applications such as gaming. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. No one called me back and said I had to wait 1. Acquired Downstream Channel (Hz) 331000000. Because it’s a measure of time delay, you want your latency to be as low as possible. 1 modem mode. I even opened up a complaint. David Samuel Robbins / Getty Images. Yeah I recently found that out about docsis. The VM status checker picks up no issues for Broadband but one for TV expected to be resolved by the 10th of this month. 1. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. During gaming, I receive random - 5435358. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being. I've gone through the usual resetting the hub 5, no faults in my area etc. Latency is getting worse everyday. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . . Until VM reach a threshold on your segment, they will probably not do anything. network. It's been a while since I posted this and following multiple changes, I'm still struggling with latency issues. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. . Please see link below for a 24 hour snap shop. Browse. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. BQM graphs of the last 3 days. This is my BQM, in my opinion the latency spikes aren't normal and they're definitely worse than, say, a FTTC connection on Zen. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Re: Ps5 latency problems since 120hz. The problem is now so bad that every few minutes, a ping to 8. . Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. I am failing to see how I had no problems with streaming with a Sky broadband router vs the Virgin one. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. 1 router mode or 192. Hello all, I'm after some advice regarding my Virgin broadband 350Mbps. However, speed, ping and packet loss are all over the place this evening. Virgin Media provides ultrafast internet speeds ranging from 100 to 900 Mbps. 0 and 3. on 27-02-2023 11:42. Hi :Blitax, thanks for reaching out to us on the Virgin Media forums. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. So my contract is: £25 per month for 18 months. I've done a full reboot of the router and my Decos. Wales 57. 0. Virgins customer support has been awful too. Rang up virgin media loads of times but they don’t - 5211531 - 2. 8. Teams call constantly freeze, Jitter and Latency very high from Hub. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. 962 ms 5. . My friends who are on virgin in same city don’t get it. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. Adam182. Hi to any virgin media customers with the same issue, I would often check similar posts for a resolution but see no answers. 0 devices and can cover the M125 to M600 services. Broadband, Voice and TV fault. 100. This includes their 300Mbps, 145Mbps, and 67Mbps plans. Sign in . Yeah I'd agree that it would suggest a capacity issue based on the trend of the evenings being the worst of it and overnight it's pretty steady. Virgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. Up to 132Mbps download speed. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. It seems to be to do with traffic but I’d expect a 200mb connection to be able to survive 4/5 devices being in use during t. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. 99 per month. Hi, I've been experiencing very high latency recently across all games and devices. 1. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. Packet loss and high latency. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Tuning in. 99 a month. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. Posted by u/No-Caregiver-5141 - 1 vote and no commentsNot just other ISPs. . You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. Unfortunately it has made no change to the latency issues we are seeing. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. 67. I've only just started to run a BQM this morning and have attached the results so far, but the issue has gradually been getting worse and it's hindering me in working from home. We called support and an engineer was sent out, but they just replaced my modem with a Hub 5 in the hopes that would resolve the. 150 or just allocate as they are currently. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. This provides lag-free play without disruption across multiple connected devices. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. Re: High latency and constant packet loss while gaming and video conferencing. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). 20) and the Hub3 was not powerful enough so we would likely require a better router. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. 07-12-2022 17:36 - edited 07-12-2022 17:37. I have issue with my wifi in general since the start of my contract. Starlink users experience two issues occasionally that make competitive gaming difficult: Fluctuations in latency; Packet Loss; The truth is that even a high ping of 60-80 ms is manageable as long as the ping value stays relatively constant. Re: High ping and latency. e. . Hi Im currently running my HUB 5 in Modem Mode and I am using a 3rd party Router/Mesh system (UniFi), i keep experiencing high latency spikes and packet loss errors, when iv check my virgin hub network status, it is showing very high amounts of Post RS Errors on all channels and is steadily climbing, the downstream power. 331000000. Speed tests over wired connection show varied results (screenshots. Hi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. I'm in Northern Ireland on 350MB. . One suggestion is to go into the admin on your hub > Advanced Settings > Wireless Signal, then change your wireless mode on 2. All my devices including the work computer are getting the speeds that I expect (image on original post). 168. Simply test your broadband service, and if we find an issue we can help with a fix online. Please monitor the connection after this time and report back if any issues, we'll be happy to help. But is there really no solution to this issue? I am on the 350mb speed. Citrix Freezing/ Latency Issue in Speed 2 weeks ago; I keep on losing connection to the internet briefly across all devices in Networking and WiFi 2 weeks ago; Ridiculous latency in Speed 2 weeks ago; has virgin responded to all the complaints of hub 5 RG reboot command in Networking and WiFi 3 weeks agoNetwork Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Packet loss and latency issues in Gaming Support 3 weeks agoIf you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. Start a broadband monitor now. . The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. 7 Mbps (mean 119. My latency is very high and - 5173339. Showing our 5 star reviews. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. There are various ways to reduce lag, such as using an ethernet cable for a direct router connection instead of WiFi, selecting servers closer to your location, closing bandwidth-hogging apps and making sure you’ve got the right broadband speed. No underfloor heating. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. My friends who are on virgin in same city don’t get it. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. The estimated repair time is now: 01/11/2022 12:40:00. Have you checked first for any “known network faults”. I've als. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. I was wondering if the Hub 3 was put to modem mode and i bought a different router would the issue be fixed or should I take this up with virgin media. We reported on latency issues for Virgin Media customers the other day, which was a follow up to another issue in April. I’m now getting normal speeds and latency. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The latest update we have is: This problem should now be fixed. Virgin Media Outage Update - Description: Service update. I still have these issues even with my hub 3 in modem mode and using xr500 as a router it's so bad. over-utilisation and Andrew’s comments in Message 20 in the old thread belowHi TanjuHereleci Thanks for your post. SpeedRe: Super Hub 3 Latency Issues 350M. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. 30pm to be told we have an 'outage' in our area, which is causing performance problems. The latency test I was doing was on the Virgin app to my mobile phone. Patiently looking forward to a FTTP choice in my area. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. However, the Wi-Fi side does show some issues. Virgin Media M125 Fibre Broadband. Tags: DOCSIS 3. To see whether 5G has arrived in your area, visit our coverage checker. Ookla measured the average latency on Starlink in the UK at 37ms.